ah365 Privacy Policy

Last updated: January 2026

This Privacy Policy applies to all users of the ah365 platform, including visitors who browse without registering and registered players who hold an active account. It covers data collected through the ah365 website, mobile browser, and any other access points operated under the ah365 brand. ah365 takes its data protection responsibilities seriously. We collect only what is necessary, store it securely, and never sell your personal data to third parties for their own marketing purposes.

1. Data We Collect

ah365 collects personal data in three broad categories: information you provide directly during registration and account use, information generated automatically during your use of the platform, and information received from trusted third-party service providers. Each category is described below.

Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile phone number, and residential address. This information is required to create and verify your ah365 account.
• Identity verification documents submitted as part of our KYC process, including government-issued identification (such as a National ID card or passport) and proof of address documents.
• Payment information: details of the payment method you use to make deposits and receive withdrawals, such as your bKash or Nagad mobile wallet number, or bank account details. ah365 does not store full card numbers.
• Communications you send to ah365 customer support, including chat messages, emails, and any supporting documents or screenshots you attach.

Information Collected Automatically

• Technical data: IP address, device type and model, operating system version, browser type and version, screen resolution, and unique device identifiers. This data is collected on every visit, whether or not you are logged in.
• Usage data: pages and game sections visited, time and duration of each visit, features interacted with, betting and gaming activity logs (game played, stake placed, outcome), and session duration data.
• Cookie and tracking data collected through first-party cookies and similar technologies. Please see the Cookies section of this policy for full details.

Information from Third Parties

• Identity verification data returned by our KYC partners following document checks, including verification status and any fraud risk indicators flagged during the check.
• Payment processing data returned by payment partners (such as bKash, Nagad, and banking partners) confirming the status of deposit and withdrawal transactions.
• Fraud and risk data from specialised anti-fraud and anti-money-laundering screening services that ah365 uses to maintain platform integrity and protect players.

2. How We Use Your Data

ah365 uses the personal data it collects only for specific, legitimate purposes directly related to operating a safe and reliable online betting and casino platform for players in Bangladesh. The primary purposes are:

• Account creation, authentication, and ongoing account management — including processing deposits, withdrawals, bonus claims, and handling your customer support requests.
• Identity verification and KYC compliance — to confirm you meet our eligibility requirements, are at least 21 years of age, and are who you claim to be.
• Fraud prevention, security monitoring, and anti-money-laundering controls — to detect and prevent prohibited conduct, protect the security of player funds, and meet our legal obligations.
• Responsible gaming — to monitor gaming behaviour for signs of problem gambling, to enable deposit limit, session time-out, and self-exclusion tools, and to send responsible gaming reminders where appropriate.
• Platform improvement and analytics — to understand how players use ah365, identify technical issues, improve the user experience, and develop new features. Analytics data is used in aggregated or anonymised form wherever possible.
• Marketing communications — to send you promotional offers, bonus notifications, and news about ah365 by email or SMS, but only where you have consented to receive such communications. You may withdraw consent at any time by contacting support or using the unsubscribe option in any marketing message.

3. Legal Basis for Processing

ah365 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are:

• Contractual necessity — processing required to enter into or perform the contract between you and ah365, including operating your account, processing transactions, and delivering the services you have requested.
• Legal obligation — processing necessary to comply with applicable legal requirements, including anti-money-laundering law, KYC obligations, and responses to lawful requests from competent authorities.
• Legitimate interests — processing necessary for our legitimate interests in operating a secure and commercially viable platform, including fraud prevention, platform security, and product analytics, where those interests are not overridden by your fundamental rights.
• Consent — where we have asked for and received your explicit consent for a specific processing activity, such as sending marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing

ah365 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your personal data only in the following limited circumstances:

• Service providers and processors engaged by ah365 to deliver specific functions on our behalf — including KYC identity verification partners, payment processing partners (bKash, Nagad, banking partners), fraud screening services, and technical infrastructure providers. All such providers are bound by data processing agreements and may only use your data to provide the contracted service.
• Regulatory and law enforcement authorities, where ah365 is legally required to disclose information — for example, in response to a court order, subpoena, or lawful request from a financial intelligence or law enforcement body.
• Fraud prevention networks and shared fraud databases, to the extent permitted by applicable law, where sharing your data is necessary to investigate or prevent fraud, money laundering, or other prohibited activity.
• Successor entities in the event of a merger, acquisition, or sale of the ah365 business or substantially all of its assets, provided the successor entity is bound by the same data protection obligations set out in this Privacy Policy.

Where data is shared with service providers located outside Bangladesh, ah365 takes steps to ensure that appropriate safeguards are in place to protect your personal data during any international transfer, consistent with applicable legal requirements.

5. Data Security

ah365 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. The key measures in place include:

6. Cookies and Tracking Technologies

ah365 uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and collect analytics data. The categories of cookies used are:

• Strictly necessary cookies — required for the platform to function. These include session authentication cookies and security tokens. You cannot disable these cookies without losing access to core platform features.
• Functional cookies — used to remember your preferences such as display settings and preferred language. Disabling these cookies will not prevent access to the platform but may reduce the quality of your experience.
• Analytics cookies — used to collect aggregated, anonymised data about how visitors use ah365, including pages visited and time spent. This data helps us improve the platform. Analytics cookies do not identify you personally.

You can manage your cookie preferences through your device or browser settings. Note that blocking all cookies may prevent certain platform features from working correctly. ah365 does not respond to Do Not Track browser signals at this time.

7. Data Retention

ah365 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. For active accounts, we retain account data for the duration of the account relationship. Following account closure, we retain certain categories of data — including transaction records, KYC documents, and audit logs — for a minimum period required to meet our legal and regulatory obligations, which is typically five to seven years depending on the type of data and applicable jurisdiction.

Data that is no longer required for any legitimate purpose will be securely deleted or anonymised. Where anonymisation is used, the resulting data set cannot be linked back to you and is no longer treated as personal data. Marketing preferences data is deleted promptly upon withdrawal of consent.

8. Your Rights

You have the following rights in relation to the personal data ah365 holds about you. To exercise any of these rights, please contact us at the support email address listed at the end of this policy.

• Right of access — you may request a copy of the personal data ah365 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update many details directly through your account settings page.
• Right to erasure — in certain circumstances you may request that we delete your personal data. This right does not apply where retention is required by applicable law (for example, where we must retain transaction records for a statutory period).
• Right to restriction of processing — you may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability — where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object — you have the right to object to processing of your personal data where it is based on our legitimate interests, including profiling. You also have an absolute right to object to processing of your data for direct marketing purposes at any time.

ah365 will respond to all valid rights requests as promptly as possible. We may need to verify your identity before actioning a request. Where a request is refused, we will provide reasons. If you are not satisfied with our response, you may raise a complaint with us using the contact details at the end of this policy.

9. Children and Minors

ah365 is strictly an adults-only platform. The minimum age to register and use ah365 is 21 years. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on ah365, please contact us immediately at [email protected]. We will investigate and, where confirmed, permanently close the account and delete all associated personal data without undue delay.

10. Third-Party Links

The ah365 platform does not contain links to third-party websites for commercial or advertising purposes. Any third-party services referenced in the platform (such as payment method providers) are accessed through our controlled integration and are not independent external sites. ah365 is not responsible for the privacy practices of any external service provider, and we encourage you to review the privacy policies of any third-party service you use in connection with your ah365 account.

11. Changes to This Privacy Policy

ah365 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make a material change — one that significantly affects your rights or the way we use your data — we will provide advance notice by email to your registered address or by a prominent notice on the platform before the change takes effect. The date at the top of this policy shows when it was last updated. Your continued use of ah365 after any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how ah365 handles your personal data, please contact our support team. We aim to respond to all data-related enquiries within one business day. Please do not include your full password or complete payment details in any message sent to support.